- Frequently Asked Questions
How it works
CouponEdge is the world’s latest Cashback and coupon website. It helps you save on all your online purchases across hundreds of shopping websites. Earning Cashback is simple, just click through activate cashback link and visit the website to complete the shopping. And avail of interesting discounts along with additional cashback. You can transfer this cashback into your bank account once it is above the minimum payment threshold, at your convenience.
Before you shop online, you should visit our portal to get these benefits: We offers Cashback on the majority of online shopping website - these are extra savings you get in your CouponEdge account. This cashback is OVER & ABOVE the offers/discounts & coupons on the store and can be paid out without a fee/deduction. We show you all the available deals of a store in one place, making it easier for you to pick the best one. You can now shop for your favorite electronics and fashion products directly from CouponEdge. Check the cashback available to know exactly how much you will save every time you shop.
Not at all. This is a FREE Cashback service. You do not have to pay anything.
These are a few things that you can be mindful of to ensure that your cashback tracks properly: Make sure you are logged into your CouponEdge account. Check cashback rates for the store to ensure the category you are shopping for has cashback. Make sure you AdBlock is disabled as it is known to interfere with tracking When you click an offer or store, CouponEdge will open a window linking you to that store. Please ensure that you transact in the opened window. Please ensure that you start with an empty shopping cart. If it is not empty please clear the contents of your cart and visit the store via CouponEdge again. Do not use any price comparison or discount widgets while shopping. For merchant specific conditions please view the 'Useful Tips' section on the merchant page.
The pending cashback tracked amounts are calculated by CouponEdge on a best effort basis and can change upon final confirmation from the store. This is because when a transaction is tracked, most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user, etc. details from the store, there is no way for us to know the exact cashback at this stage. On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional Cashback label. However, you can still use the Coupon Codes and deals on these stores to get a discount during the checkout.
Pending Cashback/Rewards is cashback money on the way. When we have tracked your transactions via CouponEdge we add the cashback to your account as "Pending Cashback". As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as "Pending". In 4-8 weeks, this amount should get updated to be confirmed once the merchant approves the purchase.
Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than certain amount Confirmed Cashback you can transfer this Cashback as and when you like without any hidden costs or deductions.
If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page. The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully canceled, you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However, please note that once a retailer has made a decision, it is final..
Refer & Earn
You can earn a bonus amount for each friend that signs up using your referral code and fulfills the requirements related to the referral. There are no caps on the number of friends that you can refer, so you can potentially earn an unlimited amount of money for referring friends to CouponEdge. To view the details for your referral scheme please login to your CouponEdge account and visit the 'Refer and Earn' section under your profile.
To view the details for your referral scheme, please login to your CouponEdge account and visit the 'Refer and Earn' section under your profile, or simply click here. There are multiple ways to invite your friends via referral: 1. Share your Referral code with friends and ask them to enter it during signup 2. Invite via social channels available on the CouponEdge Referral page 3. Invite via email options on the Referral page
Share & Earn
We've made it easy to earn the real income online. Now, you can create cashback trackbale links from any of our partner merchants and share with your friends & family. Whoever purchase using your link, you will earn the real cashback in your cashback account.
If your cashback was not tracked, checking the following can help: 1. Minimum 48 hours have passed since you made the purchase. Sometimes stores can take upto 48 hrs. to track. Note: 7 days should have passed in case of Amazon. 2. You completed the purchase in the same session after clicking out of CouponEdge 3. You did not use any other widget or comparison site after getting redirected from CouponEdge. Please click here to file a Missing Cashback Claim for the transaction which was Not Tracked. Note: Merchants accept claims for cashback not tracked cases only till 7th of the next month from the purchase date. For eg. you made a purchase on 24th Nov, you can file a Not Tracked claim till 7th Dec OR you made a purchase on 4th Nov, you can file a Not Tracked claim till 7 Dec.
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.
Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer, in which case again the visit will not show in your exit click list. OR The cashback claim is NOT allowed by the merchant.
Cashback earned from CouponEdge is your money and can be used to recharge your online wallet, phone, or DTH accounts or even transferred to your bank account. (Note: Minimum withdrawal limit of 50 applies) The money in your account NEVER expires. It’s your money and you can use it anytime. Read withdrawal options and limits for details.
To withdraw your balance, log in to your CouponEdge account and visit the Transfer section of your profile. Select the method of withdrawal, bank, etc. Select the account where you wish to transfer your Available Balance. Enter the amount and hit Submit. Bank transfers take between 5-7 business days to reflect in your accoun Note: Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply. Also, there is absolutely no cost or fees applicable to withdrawing your balance.
You can submit your query by following these steps: Please visit our Contact Page Select 'appropriate' under 'reason' Describe your problem in the 'Problem Description' box Our Customer Care team will be happy to assist in resolving this issue. OR You can write to us at [email protected]